Shop City Dreams - Shipping Policy

Shipping Policy

How Long After I Place An Order Will It Be Shipped?

All orders placed Monday through Friday will be packaged and shipped within two business days of the order. All orders placed on Saturday and Sunday will be shipped by the upcoming Tuesday. It typically takes within 5-7 business days to receive your order. Orders shipped to Canada can take between 2-4 weeks for delivery and we are neither aware of nor responsible for any customs/duty charges.

What If I Need My Order Shipped Faster?

We got you covered! Our cut-off time for Express orders is 12 pm EST. Express orders placed after 12 pm EST, will be processed the next business day. Our current rates are available at checkout!  

Example, a 2-Day Shipping order placed on Monday before 12 P.M. Eastern Time will be processed and shipped out the same day. Tuesday will be the first day of shipping, and it will arrive on the 2nd day, Wednesday.

What Can Cause My Order To Be Delayed?

  • If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
  • During large sales and promotional events, shipping time can be delayed up to 2 business days. Please note that orders are only shipped on business days (Monday-Friday).
  • During our promotional and peak shopping days period your order may not be shipped as quickly as normal.  If you need to receive your package by a specific date, you can always contact us for help in choosing the right shipping method so you can receive your order on time! Your patience is greatly appreciated and we will do everything possible to process and ship your order as soon as possible.

How Do I Change My Shipping Address Once My Order Is Placed?

If you have entered an incorrect shipping address, please call us as soon as possible at (609)-902-7108 so that we can correct your ship to address. Once your package has shipped USPS charges an intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.

Do You Ship Internationally?

Yes! We ship to various countries around the world! Please select your country from list and choose your shipping method. Please note: customer is responsible for any and all customs/duty and all other related charges.

Policy Effective: June 6th, 2016